Privacy Policy

Last updated: August 28, 2026

This Privacy Policy describes how EcoBark Pet Supplies (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ecobarkpet.com (the "Site") or otherwise communicate with us.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

• Device Information:

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our platform.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Order Information:

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: Collected directly from you.

• Customer Support Information:

  • Examples of Personal Information collected: Name, email, order details, and any correspondence you send to our support team.

  • Purpose of collection: To provide customer service and resolve inquiries.

2. Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• E-Commerce Platform: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• Fulfillment & Shipping: We utilize logistics partners like ShipStation to process, label, and fulfill your orders.

• Marketing & Advertising: We use tools like Klaviyo for email and SMS marketing automation, and advertising platforms (such as Meta) to run targeted campaigns and measure ad performance.

• Compliance with Laws: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Meta Pixels and advertising tools to help us understand how our customers use the Site and to serve relevant ads on social media platforms.

• You can opt out of targeted advertising by visiting:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

  • Digital Advertising Alliance Opt-Out Portal: http://optout.aboutads.info/

4. Your Rights

If you are a resident of certain jurisdictions (including the European Economic Area or California), you have rights relating to your personal information:

• Access: The right to request access to the personal data we hold about you.

• Correction: The right to request that your personal information be corrected, updated, or deleted.

• Deletion: The right to ask us to wipe or delete your personal data.

To exercise these rights, or if you have questions regarding our data practices, please contact us using the details provided below.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by phone at 727-614-1522

EcoBark Pet Supplies

Clearwater, FL