Refund & Returns Policy

Refund and Returns Policy

If an item isn't working out for your dog or cat, or you think that you've received an item in error, please call call us at 1-727-614-1522 and we'll make it right! Call us so we can generate you a free return label. All returns must be in new condition to receive full credit.

Orders placed online can be returned to our Returns Department at the address below. We will gladly accept returns for a full refund with receipt and in new condition within 30 days of purchase.

EcoBark Pet Supplies
Returns Department
220 N Jupiter Ave
Clearwater, FL 33755

When shipping your return be sure to include a copy of the packing slip or your order number and use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit for your items to be applied to your account. Original shipping and processing fees are nonrefundable. Return shipping expenses are to be paid by the customer.

Due to our rapidly changing inventory, EcoBark Pet Supplies does not recommend exchanges for online purchases. To guarantee that the items you like are in stock, we recommend placing a new order online and sending the returned items back to us for a refund. If you would prefer to send an item back as an exchange, you will be notified of additional charges and shipping fees.

Orders that are refused at the time of delivery will not have the original shipping charges refunded and may be subject to additional shipping or restocking fees. To be eligible for credit all returns must be delivered to the address above or a EcoBark Pet Supplies.